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I would have felt the same way if I were in your situation. I'll point you in the right direction to know why the payment links are rejected.
I appreciate you for sharing detailed information. Although you've already reached out to our support, resolving these concerns requires the assistance of our designated team. They possess the necessary security protocols to access your account, which is beyond the scope of what can be done here in the Community space. Therefore, I recommend contacting our payment experts to check why the payment links keep getting rejected and to ensure this will be resolved.
To contact our payment experts, please follow the steps below:
- Go to the Help menu and click the Search tab.
- Click Contact Us.
- Select a specific topic or Ask about something else, and type in a short description in the box provided.
- Hit Continue, then choose the Chat or Callback option.
In addition, I'll provide you with some resources to learn more about QuickBooks Payments. These include detailed information on the deposit process for customer payments, as well as how to fix funds on hold:
Come back here anytime whenever you need further assistance with your payment links and account. I'm always here for you.
