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Hi Hansenkev,
Thank you for posting here regarding writing a check. Allow me to chime in and share some updates about the issue when writing checks in QuickBooks Desktop.
Our product engineers received reports about the problem with the specific transactions entered above. The investigation is ongoing, and we don't have a timeframe yet for the complete fix.
The workaround is to toggle back and forth between the Expenses and Items tab. We've received feedback of this forcing the Expenses tab to equal the transactions total.
Also, avoid entering anything on the top Bill portion. Instead, start your data entry below at the line item of the bill to prevent the amount from getting out of balance.
Lastly, try turning off the "Automatically remember transaction information" option under preferences. We have affected users who succeed in trying out this method.
Rest assured, our engineers are doing their best to get affected users back on track. I suggest you proceed with contacting our QuickBooks Support Team so they can add you to our list of affected users.
This way, you can receive live email updates about this issue. Our Customer Support Team for Pro, Premier, and Plus is available from 6 AM - 6 PM PT (Monday - Friday). For Enterprise, any time, any day. See the steps to get a hold of a specialist:
- Open QuickBooks Desktop.
- Click the Help tab at the top menu bar.
- Select QuickBooks Desktop Help.
- Enter your concern, then hit Continue.
- Choose Get a callback.
Additionally, you can create a user role to write checks without seeing confidential information. Check out this link to view the detailed steps and learn more about the process in QuickBooks: Create, modify, and print checks.
Comment below if you need more assistance resolving the issue with the check transactions. We're available 24/7 in this space. Have a great day ahead.
