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I see how this situation has caused you, and I know how important this matter is to be resolved as soon as possible. I'll point you in the right direction for follow-up updates.
Since you did not receive an email or update, I recommend contacting our payment support. I understand you've reached out multiple times and invested significant time and effort. However, they possess the necessary security protocols to access your account details, which is beyond the scope of what can be done here in the Community space.
To get in touch with the Payments Team, follow these steps:
- Hover over to the Help menu and click the Search tab.
- Choose Contact Us.
- Select a specific topic or Ask about something else. Type in a short description in the box provided.
- Hit Continue, then pick the Chat or Callback option.
In addition, please refer to the following resources to understand why your funds may be on hold and how to prevent it from occurring in the future:
You might also want to check the deposit speed for your product to learn when QuickBooks Payments deposits your customer's payments.
Pointing you to our payment support is the best course of action. It will also ensure you get up-to-date information with the funds on hold. You can always comment down below if you need further assistance.
