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rgedert3001
Level 1
posted
‎April 06, 2023 11:21 AM
last updated ‎April 06, 2023 11:25 AM

QuickBooks - The payment has been declined.

I Processed Payment for an e-Check using QuickBooks Payments for my customer and their bank accidentally declined my valid charge.  I asked my customer to call their bank and request they process the payment and was told the cannot do that so simply process the payment again.

When I try to process an e-Check using QuickBooks Payments I receive the following message saying:

The payment has been declined..... see the PNG attached for the full question.

 

When I call the [removed] per the message, that number no longer works and say to just call QuickBooks for help.  When I call QuickBooks for help, I am told to call Risk Department at [removed].  When I call that number, I am told to call back as everyone in the Risk Department is in a company meeting.

 

Two questions:  How can I get QuickBooks to reprocess this valid payment?  Who is the National Check Network (NCN) database and how do I get this payment issue removed from their database?

 

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1 Comment 1
JamaicaA
QuickBooks Team
QuickBooks Team
‎April 06, 2023 12:03 PM

QuickBooks - The payment has been declined.

I can see how the declined payment affected you, @rgedert. I've got the steps to route you to our representatives who can take care of this query securely.

 

I can see that you already contacted our Support Team, it'd be best to reach them out again. They're equipped with tools to determine the cause of this issue. Since this involves payments, it'll require private information that we can't share in this public space.

 

Here’s how:

 

  1. Go to the Help menu, then select QuickBooks Desktop Help.
  2. Click Contact Us.
  3. Give a brief description of your issue, then press Continue.

 

To ensure we address your concern timely, please take note of our support hours. See this article for more information: Contact QuickBooks Desktop Support.

 

You might also want to visit our help page to browse articles that can guide you with your accounting tasks. To get started, head to this link: QBDT Help articles.

 

Tag me in a comment below if you have other questions aside from processing payments. I'll be around to help you out. Take care. 

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