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dws4wdr
Level 2

Receive Payments Discrepancy

I have a client that pays multiple invoices with one check. I go though the process in the receive payments window and select deposit to the proper account. The invoices are marked paid. But, If I look in Customer Center at the Transactions tab it shows the additional invoices still in "accounts receivable" .  Is this correct?

 

If I receive the payments individually it will leave a credit on the customer account then as I  perform the "receive payment" for the additional unpaid invoices 1 by one it moves the paid ones into my deposit account as the 1st. 

 

Which way is correct??

Solved
Best answer February 11, 2019

Best Answers
GarlynGay
Moderator

Receive Payments Discrepancy

Hi dws4wdr,

 

You are doing it right. The affected account when you create invoices is the Account Receivable. That's the reason why you're seeing it in the Account column for invoices. 

 

When the invoices are paid, this account won't change. You might want to run customer statement or Transaction List by Customer report to see the customer's transactions. This will help you identify which invoice is still pending and due. 

 

If you have any questions, please let us know. We'll be right here to help. 

View solution in original post

3 Comments
GarlynGay
Moderator

Receive Payments Discrepancy

Hi dws4wdr,

 

You are doing it right. The affected account when you create invoices is the Account Receivable. That's the reason why you're seeing it in the Account column for invoices. 

 

When the invoices are paid, this account won't change. You might want to run customer statement or Transaction List by Customer report to see the customer's transactions. This will help you identify which invoice is still pending and due. 

 

If you have any questions, please let us know. We'll be right here to help. 

View solution in original post

qbteachmt
Level 15

Receive Payments Discrepancy

The Customer Center is a Listing of the activity for that customer: " But, If I look in Customer Center at the Transactions tab it shows the additional invoices still in "accounts receivable" .  Is this correct?"

 

Yes, you see the invoices. Their Status is going to show paid or not. Invoices never Move to Banking; the Payment is part of Banking. Like this:

Invoice (credits income, debits AR)

Payment (debits Banking and credits AR to Clear that open balance)

 

@GarlynGay

 

Please Learn from this input; the Transaction Listing report is the same info as Customer Center transaction listing. To see Open Balance and Open invoices, you use AR Aging Summary or Detail report, or Open Balances report. Not a Transaction Listing report, which is All activity, but a perspective that is By Status = Open or Unpaid balances.

dws4wdr
Level 2

Receive Payments Discrepancy

Thank you both for the information and reassurance I was doing this correct.

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