Received ACH payment, Recorded Deposit, ACH that came in was Wrong.

Hello there, Sam.

We appreciate you taking the time to explain the steps you took in QuickBooks Desktop (QBDT) regarding the ACH payment and deposit discrepancy. Let me provide clarification on this below.

The error message you are encountering occurs when the payment you are attempting to modify is connected to other transactions within the deposit.

To resolve the issue, you will need to unlink or adjust the payment first. Follow these steps:

Here's how:

1. Open the Customer center and find the specific customer.
   
2. Double-click the customer's payment transaction.
   
   
3. From there, you can adjust the amount as needed.
   
   
4. Once done, click Save and close.

After successfully modifying the payment, you can redeposit it to ensure the correct amount is reflected in your records.

To avoid error prompts when editing payments in QuickBooks, start in the Receive Payment section to update the linked payment. Then re-link the invoices and redeposit. Always verify deposit advice with bank records before recording to ensure accuracy.

If you have any further questions or require additional assistance, please add a comment below. We are here to help.

Hello there, Sam.

I wanted to check in and see how things are going. Did the solution we provided work for you? Hopefully, everything is now running smoothly. If it’s not, just let me know.

We’re here and happy to help if you need anything else.