Hi there, RR00. When you reviewed the payments showing $0 in the checking account register for the sub-accounts, did it show the right payment amount?
In this case, the issue is likely a display or data glitch. Run the Verify and Rebuild data tool to detect and resolve any underlying system errors or data damage within your company file.
If the register also shows $0, it is possible that the credit card payment was modified or adjusted. I recommend generating a Transaction Detail Report to identify specific adjustments made during the previous period.
You can then compare this report against your bank statement to spot any discrepancies. Once you’ve identified the error, edit the transaction as needed and proceed with your reconciliation.
Please click the Reply button below if there is anything else I can assist you with.
