Red dispute flag still shows but the client has no balance due. How to remove the red flag?

Thanks for swinging by the Community, vttreas. 

Let me route you to the best support available to ensure you'll get the assistance you need when using QuickBooks Online (QBO).

Before that, may I clarify what red dispute flag you're referring to? This way, we can better comprehend the issue and provide a solution. It would also be helpful if you include screenshots so we can visualize your concern.

If you're referring to chargebacks, you can check your email for any notices or retrieval requests. By doing so, we can confirm if there are any disputed transactions. 

Otherwise, you can get in touch with our Payments support team to review your account. Please be aware that they're available Monday to Friday from 6 AM to 6 PM PT.

To do that:

1. Go to Help and select the Search tab.
2. Click Contact Us.
3. Enter your concern and select Continue.
4. Choose a way to connect with us (Chat with us or Have us call you). 

Furthermore, you may read our Help Articles for detailed resources about using QBO: QuickBooks Support.

If you meant something else about your concern, please let us know by leaving a reply below. We'll ensure to get back to you right away.

These are the screenshots that appear.  The person ended up saying OOPS, YES THAT WAS ME, NEVER MIND.  She called her credit card company and said the charge was correct.  So I still have her payment, and she does not owe anything.  There was never an actual chargeback.  So how do I clear out these two red alerts as pictured in the screenshots?  "Disputed" and "Needs Attention?"