The customer will only pay the restocking fee, Eve2019. I'll provide more information on this.
To better assist you, could you please let me know if you have already created a sales order in your QuickBooks Desktop (QBDT) account? If yes, you can convert the Restocking fee item to an invoice for the customer to pay.
Here's how:
- Sign in to your QuickBooks Desktop company file.
- Go to the Customers menu and click on Sales Order.
- Select the specific customer in the CUSTOMER JOB.
- Then select the specific item in the ITEM column.
- Click on Create Invoice at the upper right button and select Create invoice for selected items.
- Check mark the Restocking fee as the item in the ITEM column.
- Then you will be routed to the Invoice page and click on Save & Close.
Meanwhile, if you did not create a sales order, you can manually issue an invoice to your customer, please follow these steps:
- Sign in to your QuickBooks Desktop company file.
- Go to the Customers menu and click on Create Invoices.
- Select the specific customer in the CUSTOMER JOB.
- Then select the Restocking fee as the item in the ITEM column.
- Once done click on Save & Close.
Moreover, when a customer pays you the invoice, you need to record the payment in QuickBooks.
I'll be around If you still have questions about handling your invoices. Tag me by leaving a comment below and I'll follow up to get back to you
