I have had a problem where my funds have been on hold for over a week.  Clients are continuing to pay me without me having access to the funds coming to me.  I have had at least three case numbers and each time the service rep says risk management will call me and they never do and I don’t receive any emails despite me checking my junk folder too. It’s very frustrating and still I know nothing to do but to call back everyday in this forever loop. I really wish there was a way to contact risk management.  

I am so sorry to hear you had to experience that from a company hired to HELP

Small businesses not create financial hardships.

I am on this thread because my business is going through this nightmare currently after almost 10yrs of doing business with QB’s online & merchant services. It’s been 2months for them to “verify my identity” due to updating my phone number & adding a QBs checking (which wasnt funded due to THEM having a suspension on my client payments), then they charged my nsf fees lol 

I found another merchant services that are eager to get our business & communication has been top tier. I hope things worked out for you, thank you for sharing