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Scan Checks exception after updating to Windows 10 Build 1809

I've spent three frustrating days with multiple levels of Intuit support reps troubleshooting my Fujitsu ScanSnap S1300i (now Brother ADS-1700w) scanner for the "Scan Checks" feature in QuickBooks Pro 2019 R5.   I wanted to share my experience, and hopefully someone from Intuit will report the bug to be researched and fixed.

 

We recently pushed out the Windows 10 Build 1809 update to all workstations in our office.  Afterwards, one of my employees was trying to scan paper checks using the "Scan Checks" feature using her Fujitsu S1500 scanner.  The scanner initialized, scanned the check(s), but then displayed a generic exception in QuickBooks, suggesting to restart QuickBooks.  We tried a reinstall, repair (with Intuit support), ran the PDF fix utility, tried the QB Scan Check utility (to confirm the scanner was good), etc.

 

Finally, I realized that we had an old desktop that had QB 2019, but was still on Windows 10 Build 1803.  The checks scanned flawlessly on this computer.

 

To confirm that was the solution, I was able to use the Recovery feature in Windows to uninstall the recent 1809 update (it's been within 10 days) on her laptop.  That did the trick!

Solved
Best answer 02-27-2019

Accepted Solutions
Moderator

Re: Scan Checks exception after updating to Windows 10 Build 1809

A warm welcome from the Community, briansweat.

 

We appreciate you taking the time to share this with us, and you did great for doing those troubleshooting steps. The information you posted will definitely help other users that may have the same concern in scanning checks.

 

We'll make sure to take a look into this for you.

 

Should you have more questions, please let me know. I’ll be here if you need me.

1 Comment
Moderator

Re: Scan Checks exception after updating to Windows 10 Build 1809

A warm welcome from the Community, briansweat.

 

We appreciate you taking the time to share this with us, and you did great for doing those troubleshooting steps. The information you posted will definitely help other users that may have the same concern in scanning checks.

 

We'll make sure to take a look into this for you.

 

Should you have more questions, please let me know. I’ll be here if you need me.

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