Welcome to the Community, @TracyLynnT22.
I know how important it is to show the ACH payment in QuickBooks Desktop (QBDT). For now, Let's use the verify and rebuild tools in QBDT to ensure that you don't have a data issue with your company file.
The verify tool situates the most common problems in a company file, and the rebuild tool fixes them. Here's how:
- Go to Window, then select Close All.
- Go to File, then choose Utilities.
- Select Verify Data. If you see:
- QuickBooks detected no problems with your data — your data is secure, so you don't need to do anything else.
- If you see an error message – you can search on our QBDT support site to learn how to fix it.
- If your data has lost integrity – damage to your data was found in the file and we have to rebuild your data.
To rebuild the data in your company file, please follow the steps provided below:
- Go to File, then select Utilities.
- Click on Rebuild Data.
- Follow the on-screen instructions, then press OK.
- Select the place where you want your backup file to be saved, then tap OK.
- Enter a new name in the File name. Click Save.
Please refer to the article below, which provides detailed instructions on the steps I outlined earlier.: Verify and Rebuild Data in QuickBooks Desktop.
In regards to the screenshot you've provided, although you selected ACH as the payment option, the customer payment shows as a VISA payment. I recommend contacting our payment support to help you further. The team has the expertise and necessary tools to assist you with this concern.
For future reference, you might want to check this article to guide you in reconciling your accounts so they always match your bank and credit card statements: Reconcile an account
Let me know if you have other questions about payment options or QBDT-related concerns. I'll be around to provide further assistance to you.
