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Level 1

Shopify and QB payments No longer supported

As of yesterday, shopify has disconnected QB payments for my online store. I have no option but to use their payment gateway now. They said that they have notified quickbooks about this issue, and heard nothing back.

These two companies combined support about 40% of US online e-commerce stores, but I can't believe they no longer work with each other. Does quickbooks payments plan to address the issues, so I can go back to processing payments with shopify?

1 Comment 1
QuickBooks Team

Shopify and QB payments No longer supported

I'm here to route you to the right department that can provide you with an update regarding the disconnection between Shopify and QuickBooks Payments for your online store, @shanemcdo


While I'm unable to provide you with information regarding this issue. I recommend reaching out to your developer or integration team as they are responsible for handling the integration between Shopify and QuickBooks Payments. They will have the expertise and knowledge to address the issue and explore potential solutions. Here's the link:


They will be able to assess the situation and work towards finding alternatives or resolving any compatibility issues between the two platforms.


You can also refer to this article on how QuickBooks Payments deposits work in QBO and different information about QuickBooks Payments: Common questions about payments deposits in QuickBooks Online


In case you need further assistance, please let me know so I can help you. Have a great day, and stay safe!

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