I'm here to route you to the right department that can provide you with an update regarding the disconnection between Shopify and QuickBooks Payments for your online store, @shanemcdo.
While I'm unable to provide you with information regarding this issue. I recommend reaching out to your developer or integration team as they are responsible for handling the integration between Shopify and QuickBooks Payments. They will have the expertise and knowledge to address the issue and explore potential solutions. Here's the link: https://help.developer.intuit.com/s/.
They will be able to assess the situation and work towards finding alternatives or resolving any compatibility issues between the two platforms.
You can also refer to this article on how QuickBooks Payments deposits work in QBO and different information about QuickBooks Payments: Common questions about payments deposits in QuickBooks Online.
In case you need further assistance, please let me know so I can help you. Have a great day, and stay safe!
