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AcupunctureCenter
Level 1
posted
‎July 09, 2024 03:38 AM
last updated ‎July 09, 2024 3:38 AM

Square invoice payments not matching in Quickbooks

In May, I brought a major issue to the attention of both QuickBooks and Square. I spent hours on the phone with each platform and QuickBooks kept advising to talk to Square, and Square kept advising to talk to QuickBooks. Ultimately, I was told by both that in raising the issue with both platforms their developers would have to sort it out between the two platforms. As of today, the problem is STILL UNRESOLVED! We manage invoices in Square. When those invoices are paid they become a transaction that migrates to QuickBooks as a sale. Since approximately April 15, instead of the sale being dated on the day the invoice was PAID in Square, QuickBooks is somehow using the date the invoice was CREATED in Square; which, of course is totally throwing off our accounting and each entry has to be manually edited in QuickBooks to show the correct date. If nothing is done to make these two platforms more compatible, we will have to find an alternative to QuickBooks.

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3 Comments 3
RogelioL
QuickBooks Team
QuickBooks Team
‎July 09, 2024 04:57 AM

Square invoice payments not matching in Quickbooks

I want to acknowledge the action you've taken to fix the differences in your transaction dates.

 

To begin with, please know that QuickBooks Online depends on what data the Square App will provide us.

 

While I'd like to help you here promptly, the best approach we can take is to contact our Customer Support Team again, as they have the tools and expertise to resolve this issue. You can also reach out to the Square support team for updates.

 

In the meantime, please continue manually editing the date of your transactions in QuickBooks Online. Your patience and understanding will be highly appreciated as our product engineers are working to resolve this.

 

Moreover, you can check out these articles that can help you run reports:

 

Feel free to reach out if you have any other QuickBooks-related concerns. Keep.

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Rainflurry
Level 14
‎July 09, 2024 05:47 AM

Square invoice payments not matching in Quickbooks

@AcupunctureCenter 

 

This happens even when you run your reports on cash basis?

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AcupunctureCenter
Level 1
‎July 09, 2024 05:56 AM

Square invoice payments not matching in Quickbooks

Yes. The Square App within Quickbooks is not pulling the transaction date into the platform.

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