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Diver4242
Level 1

Stripe Payment and Disputed Transaction

A customer paid their invoice via Stripe and the transaction went through to my checking account so I marked the invoice as paid. Then they disputed it, and later Stripe removed the amount plus a $15 dispute fee from my checking account. How can I enter that transaction so I can reconcile my checking account for December?

 

I'm confident I'll win the dispute, they signed a contract stating no refunds that I provided, but I'll handle that part if/when I get the money back.

Quickbooks Desktop 2017 Windows

3 Comments
ReymondO
QuickBooks Team

Stripe Payment and Disputed Transaction

Let me help you record this transaction in QuickBooks, @Diver4242.

 

We can record this transaction in QuickBooks by creating an expense account for dispute or chargeback. Then, create another one for the dispute fee. 

 

Here's how: 

 

  1. Go to Banking.
  2. Select Write Checks.
  3. In the first line, create a Chargeback expense account by clicking the drop-down arrow under the ACCOUNT column. Note: You can use any account name to distinguish the disputed transaction.
  4. Enter the disputed amount in the first line under the AMOUNT column.
  5. Create another expense account for the dispute fee on the second line by following the third step.
  6. Enter the amount for the dispute fee.
  7. Make sure to fill in the correct information in the fields above especially the date.
  8. Click Save & New.

dispute.PNG

You can also check this article on how to handle chargebacks in QBDT: Chargebacks in QuickBooks.

 

If you need anything else, please let comment below. I'll get back you immediately.

Diver4242
Level 1

Stripe Payment and Disputed Transaction

Thank you. Does that Dispute expense need a category as far as what type of expense (I saw bad debt in the list)?

Michael K
Moderator

Stripe Payment and Disputed Transaction

Hey there, @Diver4242. Thanks for providing an update.

 

The Category you choose is completely up to you, but it would be best to consult an accountant to ensure everything is in order. They have the knowledge and expertise to ensure it gets entered accurately.

 

Please touch base with us here if there's anything else you need, I'm determined to ensure your success. Have a good one!

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