Good morning, @treasurer70.
Welcome to Community. Nice to have you here.
Currently, we have an open investigation (INV-40315) for this issue. I recommend contacting support to be added to the list of affected users; this way, you can receive email updates on the concern and when a fix is released. In the meantime, you can check out: Use the Connect to PayPal app for more details about connecting.
To contact support:
Thanks for reaching out. I hope that you have a great rest of your week. Wishing you and your business continued success. Take care!
What is the update on this issue? I'm seeing this issue started 9-19-19 and 9-20-19. The full details from paypal today are still not being loaded.
Good day, GreenCountryTablesdotcom.
I've checked our record and found out that this has been resolved. Since transactions from Paypal are still not syncing to QBO, let's manually update your Paypal account. This way, QuickBooks can establish a new integrated connection to download your transactions.
For now, we can manually upload your bank transactions to your QuickBooks account. I've listed our supported file formats below:
You can follow these steps in uploading the file:
Once done, you can match and categorize your bank transactions.
Visit us again if you have any other QuickBooks concerns. I'll be right here to help.
Hi there, GreenCountryTablesdotcom,
The issue has been fixed and is tag as closed. If you're getting the same results, I highly recommend contacting our QuickBooks Online Support Team. They can further investigate why you're still unable to reconnect PayPal with QuickBooks.
Contact us through your product
Due to COVID-19, we have limited staffing and have reduced our support hours to 6 AM-6 PM PT Monday-Friday. We will resume normal hours as soon as possible.
For now, you can manually import missing transactions. The steps provided by my colleague @GlinetteC will guide you through the steps.
Let me know if there's anything else you need. Just click the Reply button, and I'll get back to you.