Let’s walk through some troubleshooting steps for your mobile application, Mynewleafservice. This will help us identify and resolve the issue that’s preventing you from clicking the Receive invoice payment button.
For iOS:
- Go to Settings, then tap General.
- Select iPhone Storage, then click the QuickBooks Online app.
- Tap Offload App.
For Android:
- Go to Menu, then tap More Options.
- Navigate to Settings, then Refresh Data.
- Click YES to confirm.
If the issue persists, I recommend uninstalling and reinstalling the QuickBooks app to ensure it's up to date.
As an alternative, you can access QuickBooks through a web browser to receive invoice payments.
You can explore this article to personalize your invoices using the QBO app: Customize Invoices on the QuickBooks Online mobile app.
Feel free to reach out if you need further support with managing your invoices. We're always here to assist you.
