Tokens

Hello CCM1986!

I'll assume that you're referring to the token expiration in QuickBooks Point of Sale. I'm here so I can help you in fixing it.

It is true that you will now be prompted to log into your merchant services account to refresh your payments token and verify your account credentials every six months. Ideally, there's a reminder one month before it expires. You must refresh it to continue processing a credit or debit card payment in QuickBooks Point of Sale (POS).

You'll want to update the version of your POS. You can follow the steps in this article: Update Quickbooks Point of Sale. This is to ensure that you installed the new updates and patches of the software.

I added this link if you need a reference in handing the tokens in POS: Merchant Services in Point of Sale with MFA and Token expiration.

If you have other questions, please let me know. Do you need a hand in QuickBooks Point of Sale? Just say the word and I'd be glad to help you out.

Hi Alex!  Thank you for your reply.  However, it doesn't address our issue.  The problem we have is that we are being required to refresh our payment token far more frequently   As in the example I gave in my original query: we refreshed on 3/22/2022, then were required to do it again on 3/27/2022.  This 

The demand to log-in is not preceded by a "one month reminder"---the pop-up window appears randomly.

We have called to telephone support multiple times, and are read a script that pretty much is the same as your reply---again, not addressing the issue that we are continually being forced to "refresh our token" at a frequency far greater than QB supports says is necessary.  

We are a small store staffed by volunteers.  Admin is not always available to enter their sign-in and password.  This issue is costing us financially.  

Note:  Our software updates are all installed.

Thank you.

Thank you for your reply, Alex, but it is not addressing our issue.

We are receiving demands for the "refresh of token" within DAYS, not every 6 months.  The pop-up window is not preceded by a one month reminder.  It appears randomly.  We really need assistance.  Administration is not always available to sign-in, and we lose our ability to process credit cards.  Providing the sign-in information to everyone who works the register seems to be counter-intuitive to this "security validation".

All our software updates are installed.

We could really use some help here.  Multiple calls to telephone support has not been useful.

Thank you.

I’m here to turn around this experience, @CCM1986.

I recognize how processing credit card transactions would be helpful for you. I also understand your needs to access your account so everyone who works with you can continue to work.

I’d like to let you know that we have an open investigation about this matter. Rest assured that our engineering team is already working to figure out a solution.

As much as I’d like to assist you further, I can’t do so because the Community is a public forum. Considering that your concern might require an exchange of account information, I suggest you contact our Point of Sale Support Team. This way, you'll be added as one of the affected users.

They also have the tools available to investigate what's causing this behavior. Don’t worry, you’ll receive a notification once the fix is available. Just make sure to check our support hours so you can contact us at a time convenient to you.

You’ll want to consider this workaround. To do so, kindly follow the steps below:

1. On the top right of Home screen, sign out of payments from the computer and close POS.
2. Go to C:/Program Data/Intuit/Common/Authorization/v3 and create a backup copy of your Data folder.
3. Rename it with something different.
4. Go into the original Data folder and delete the contents.
5. Open POS on the computer and Sign in to Payments at the top right of the Home screen.

Once done, try to process credit card transactions again.

I’ve added these links to help you with handling POS:

• Update QuickBooks Point of Sale.
• Merchant Services in Point of Sale with MFA and Token expiration.

Please know that you're always welcome to post if you have other questions about POS. The Community team will always be here to help.

I am getting a notification that the tokens need to be refreshed but haven't been using intuit merchant services since October, POS shut down. When I refresh, will this freeze the POS. Shopify, who Intuit POS referred all customers to use, does not handle accounts. Shopify only handles credit cards and cash. I have not been able to find a 3rd party app or another POS that successfully handles accounts and allows me to put notes on a customer account and notes of every receipt that will then send these invoice notes to quickbook financial so as to appear on the monthly statement. TWO PART QUESTION:

1. CAN  intuit pos be refreshed without it permanently freezing?

2. Has intuit or anyone found a better solution than SHOPIFY to hand all types of sales? I am in a service industry, no products. I have to be able to handle account sales as well as cash and credit.

I am getting a notification that the tokens need to be refreshed but haven't been using intuit merchant services since October, POS shut down. When I refresh, will this freeze the POS. Shopify, who Intuit POS referred all customers to use, does not handle accounts. Shopify only handles credit cards and cash. I have not been able to find a 3rd party app or another POS that successfully handles accounts and allows me to put notes on a customer account and notes of every receipt that will then send these invoice notes to quickbook financial so as to appear on the monthly statement. TWO PART QUESTION:

1. CAN  intuit pos be refreshed without it permanently freezing?

2. Has intuit or anyone found a better solution than SHOPIFY to hand all types of sales? I am in a service industry, no products. I have to be able to handle account sales as well as cash and credit.

Hello there, mikes.

I understand the importance and urgency of this matter. Let me share some updates about your queries in managing QuickBooks Point of Sale.

The POS token has already been discontinued, so we can't guarantee that there will be no more issues when you refresh the token. However, you can perform a clean reinstall of QuickBooks Point of Sale to start over fresh and help fix freezing problems. Before you perform it, you need to make sure the following:

• You’ve created a backup of your data file.
• You have your QuickBooks Desktop Point of Sale download file or your installation CD.
• Your License and Product Numbers are available.
• You can sign in as Windows Administrator before performing the next steps.
• The computers you will be working on are available to be restarted.

Once ready to proceed, you can check this link for the detailed steps: Clean reinstall QuickBooks Point of Sale.

Moreover, the Shopify app is our official partnered app, but there are plenty of POS systems available in the market. You may consider looking for another app that can help you handle all types of sales in our QuickBooks App Store.

I'm leaving this article in case you run into any problems with QuickBooks Point of Sale installation: Resolve QuickBooks Desktop Point of Sale installation errors.

Leave a reply in the comment section if you have follow-up questions about managing your Point of Sale account. I'm always here to help.