TURN OFF - sorry, but you cannot sell to customers with a past due balance

Welcome to the Community, MilesSCI. Thanks for your detailed information.

I've reviewed our ongoing/solved investigations and can confirm there's currently no records of subscribers reporting that they're receiving a "sorry, but you cannot sell to customers with a past due balance" message when trying to create sales orders or invoices for customers with past due balances.

Since you're encountering the message when trying to create invoices or sales receipts for particular customers, I'd initially recommend troubleshooting with your Verify Data utility. This identifies known issues within company files and informs users if their Rebuild Data tool needs to be utilized afterwards.

Here's how it's used:

1. Click Window, then Close All.
2. In your top menu bar, go to File.
3. Choose Utilities.
4. Select Verify Data.

In the event its results show a "Your data has lost integrity," message, this indicates there's damage in your file. You can use the Rebuild Data utility to fix it. For specific errors, there may already be a resource for them on our support site.

If it displays a "QuickBooks detected no problems with your data," notification, or you've searched our help articles and didn't find any existing resources about the specific error it displayed, you can move on to troubleshooting with our QuickBooks Tool Hub.

Here's how:

1. Close QuickBooks and download a copy of the utility's most recent version, then run it.
2. Follow along with your on-screen steps to complete installation and agree with our terms and conditions.
3. Once it's installed, double-click its icon to open the tool hub. If you can't find your app, perform a search in Windows for "QuickBooks Tool Hub" and select the program.
4. Access your Company File Issues tab and use the Quick Fix my file and QuickBooks File Doctor tools to troubleshoot your company file. In the event you need additional assistance, choose File Dr Help.

If you continue encountering the message when trying to create sales orders or invoices for customers, you'll want to get in touch with our Customer Care team. They'll be able to pull up your account in a secure environment, conduct further research with you, and create an investigation ticket if necessary.

If there's any questions, I'm just a post away. Have an awesome Tuesday!

Found the setting.

Its simple.

Preferences, sales/customers, uncheck "do not sell to customers with past due"

@ZackE  RE: I'd initially recommend troubleshooting with your Verify Data utility.

Or, instead of sending the customer down a rat-hole and suggesting their file is corrupted, you could just tell the customer how to change the preference to allow selling to past due customers.

It's a setting that's been in QuickBooks for 30 years or more. Perhaps you missed the memo.

Hello MilesSCI,

Thank you for sharing your input to help address the issue. We love to see members supporting one another! Have a great day.