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Japan IPL
Japan IPL
Level 1
posted
‎11-11-2018 05:35 PM
last updated ‎November 11, 2018 5:35 PM

Update payment method for QuickBooks Online subscription

I unable to update my payment card for my quickbook online, it shows error message "Your payment didn't go through for some reason. Check your information and try again. Or, try another payment method." Kindly assist. Thank you.

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3 Comments
lynda
ProAdvisor
‎11-11-2018 05:54 PM

Re: Update payment method for QuickBooks Online subscription

Hi @Japan IPL: 

 

try using a private browser window and try again.  If that doesn’t work, contact support for help directly. 

 

Lynda

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Japan IPL
Japan IPL
Level 1
‎11-11-2018 06:15 PM

Re: Update payment method for QuickBooks Online subscription

Hi,
I cant update it too. Where to find the contact number? I cant find it.
Thank you.

JapanIPL

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lynda
ProAdvisor
‎11-11-2018 06:25 PM

Re: Update payment method for QuickBooks Online subscription

 Tomorrow, when they are open, click the? while in QuickBooks online. All the way to the top right.   You will see a place in there to do an online chat or the telephone number to call.  

 

Lynda

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