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So Hum Wellness
Level 2

Urgent: Missing Funds & Lack of Transaction Records in QB Checking

 

 

Dear QuickBooks Support,

 

I am writing to formally express my frustration and extreme concern regarding the ongoing issues with my QuickBooks Checking account, which has resulted in over $2,000  missing from my account with no clear transaction records reflecting where my money has gone.

 

The fact that QuickBooks is unable to provide transaction records or a clear breakdown of where my funds have been transferred is completely unacceptable and unprofessional. Today, I attempted to transfer the remaining funds from my QB Checking account into a real bank, yet all of those transactions are showing as “completed” without the funds actually being deposited into my external bank account.

 

At this point, I strongly urge anyone who still has money in these “fake” bank accounts to move their funds immediately. The complete lack of transparency, accountability, and customer support regarding this issue is deeply concerning.

 

I demand immediate action to locate and return my missing funds, as well as a full transaction history of all recent activity in my account. If this matter is not resolved promptly, I will escalate my complaint further.

 

I expect a response with a clear resolution as soon as possible.

2 Comments 2
Ivan_G
QuickBooks Team

Urgent: Missing Funds & Lack of Transaction Records in QB Checking

I understand how valuable your money is, So Hum Wellness. The ability to accurately track every dollar going in and out of your accounts is essential for managing your business and its profitability.

 

To help you locate the missing funds, allow me to route you to our support team. They're equipped with tools essential in handling these matters accordingly.

 

Here's how to contact them:

 

  1. Log in to your QuickBooks account.
  2. Click the (?) Help icon, then Search tab.
  3. Type "Contact QuickBooks Payments Support" in the designated field to connect with appropriate personnel. Then, press Enter on your keyboard.
  4. Once prompted, hit the Contact Us button. Then, provide brief details about your concern.
  5. Choose how you'd like to connect with us:
    • Chat with us - start a conversation with our live chat team.
    • Callback - get a call back from our next available expert.

 

You can also check out our team's availability by scrolling down to the Support Hours section of this link: Get help with QuickBooks products and services.

 

I'm also attaching this resource that provides comprehensive insights about QuickBooks Checking: QuickBooks Checking FAQs.

 

If you have more questions about your funds and transactions using QB Checking, comment on this thread below. Rest assured, we're always here for you.

So Hum Wellness
Level 2

Urgent: Missing Funds & Lack of Transaction Records in QB Checking

There’s actually nothing the QB Support Team can do to assist. I spent several hours on the phone with them today, and because the QB Checking Account is managed by Green Dot, and the QB Banking Specialist team was unable to assist, I am now stuck waiting for someone from the “technical escalation team” to contact me in 2-3 business days; meanwhile there is over $2,000 missing from my account, and if this were an actual BANK there would be someone available to assist me 24/7 - not just Monday - Friday from 8am - 3pm EST - this is ridiculous and unacceptable. 

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