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Senior Explorer *

Vendor account shows $0 open, but $5000 overdue?

Can someone tell me why the attached shows $0 open but $5000 overdue? How do I zero out the over due amount? Thanks!

Solved
Best answer 12-07-2018

Accepted Solutions
QuickBooks Team

Re: Vendor account shows $0 open, but $5000 overdue?

Hi there, @VFAKathy

 

Glad to have you in the Community today. I'm here to share some clarifications about why your vendors' transactions show zero in open and $5000 as overdue.

 

To get this sorted out, you'll need to make a bill payment. Then link your deposit and vendor credit to zero out the overdue amount.

 

Here's how:

  1. Click on the Plus icon at the top.
  2. Under Vendors click on Pay Bills.
  3. Under Outstanding Transactions check the box for the deposit and supplier credit.
  4. Click on Save and Close.

I've added some screenshots to guide you through the process:

4.png 5.png

 

Also, you can check out these article below about, paying bills and handling vendor credits in QuickBooks Online for your future reference:

 

These steps should help you remove the overdue amount on your vendors' transactions. 

 

Please feel free to let me know how it goes, as I want to make sure that everything is working fine on your end. Have a most pleasant day.

5 Comments
Senior Explorer *

Re: Vendor account shows $0 open, but $5000 overdue?

This is happening because your charge was offset by a credit memo. Your charge is overdue and your credit memo is in the current category.  

 

To make the overdue portion go away, you need to go into "receive payments" and use the credit against the overdue invoice.  You will have a payment received of zero, select the overdue invoice and select the credit to offset it. 

QuickBooks Team

Re: Vendor account shows $0 open, but $5000 overdue?

Hi there, @VFAKathy

 

Glad to have you in the Community today. I'm here to share some clarifications about why your vendors' transactions show zero in open and $5000 as overdue.

 

To get this sorted out, you'll need to make a bill payment. Then link your deposit and vendor credit to zero out the overdue amount.

 

Here's how:

  1. Click on the Plus icon at the top.
  2. Under Vendors click on Pay Bills.
  3. Under Outstanding Transactions check the box for the deposit and supplier credit.
  4. Click on Save and Close.

I've added some screenshots to guide you through the process:

4.png 5.png

 

Also, you can check out these article below about, paying bills and handling vendor credits in QuickBooks Online for your future reference:

 

These steps should help you remove the overdue amount on your vendors' transactions. 

 

Please feel free to let me know how it goes, as I want to make sure that everything is working fine on your end. Have a most pleasant day.

Senior Explorer *

Re: Vendor account shows $0 open, but $5000 overdue?

Huge help! Thank you!!

QuickBooks Team

Re: Vendor account shows $0 open, but $5000 overdue?

You are most welcome, @VFAKathy.

 

Please know that the Community is always here whenever you need it.

 

Wishing you and your business continued success. 

Senior Explorer *

Re: Vendor account shows $0 open, but $5000 overdue?

Oops, sorry.  I answered as if it was a receivable, not a payable.  

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