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gtryzbiak
Level 1

We couldn't process your payment. Make sure your billing info is up to date. I use Techsoup for payments. I should not get this message.

"We couldn't process your payment. Make sure your billing info is up to date." I get this message, even though I use Techsoup.org to purchase my QB Online. Can this be corrected?

1 Comment 1
ClaireSamanthaS
QuickBooks Team

We couldn't process your payment. Make sure your billing info is up to date. I use Techsoup for payments. I should not get this message.

Thank you for sharing the error message you encountered when processing your payment, gtryzbiak.

 

Since you purchased your QuickBooks Online account through TechSoup.org, we recommend contacting their support team for help with payment processing issues. These concerns include internal checks, payment gateways, and account verification related to nonprofit eligibility. TechSoup's staff can effectively address these complexities that automated systems cannot.

 

After you update your billing information and your account is working appropriately, you can refer to this article for answers to common questions about merging companies, data, and lists. It will help you understand how to navigate and combine companies.

 

If you want to explore QuickBooks reports further and gain a better understanding of your financial situation, consider reaching out to our QuickBooks Live Expert Assisted team. Our specialists are ready to offer personalized support tailored to your specific needs.

 

If you have any further questions or inquiries, you can visit us below or post a thread, and we are here to help!

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