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I'm going to try this a different way. I'm not an accountant, I'm a QB novice who does fine so long as I am not taken off course.
A "Vendor" accidentally processed a double payment from my business (a church). It happens to be our credit card company, but don't fixate on the credit card part.
In the end, our credit card now has a negative balance, and I need to account for this. Our credit card is not set up in QB as a Credit Card, but rather as a vendor, just like any bill from the water company or Insurance company.
I get that I can apply a credit to this vendor, and have found the way to do so: enter bill > Change radio dial to credit > Choose vendor > enter credit amount > add memo if necesary.
The problem I run into is the next part. Under "account" I need to choose an expense account to apply the credit to. But unlike water or electric, which have a very specific account to choose, our credit card could have an expense from a dozen or more different accounts.
What the heck am I supposed to do here? Is there something in the "items" tab that is helpful? Should I do this "credit" a different way? I have searched for 90 or so days to find a solution, asked our former accountant, asked questions here and so far the solutions given simply ignore the fact that I cant process this without having an "account" to assign the credit to. I'm so exhausted and don't have anywhere else to go.
