What is the Phone number for Intuit Merchant Services Department?

We have always had automatic quick books backup on the computer...now they are telling me I need to burn CD copies.   I pay $9.95 a month for automatic backup.   Email is [email address removed]...acct #9451.  I do not want to copy this myself...I want automatic backup.  

​​​​​Not to worry, I can help you get that QuickBooks data backed up automatically, @LGW1950!

It seems like you've subscribe to the Intuit Data Protect connected service in QuickBooks Desktop. Is there any error message? This information will help me narrow down the issue and provide an accurate solution to your concern.

In the meantime, you can run the IDP Diagnostic tool to check why you can't back up your file or why you have errors in your Intuit Data Protect. 

Here's how:

1. Right-click the Intuit Data Protect (green padlock) icon in the Windows System Tray (typically located at the bottom right of your screen). Select About Intuit Data Protect.
   
2. On your keyboard, press Ctrl+F2 to launch the Intuit Data Protect Diagnostics Tool.
3. Select Run Diagnostics. If the Diagnostics Tool detects an issue with a firewall or third-party security software, you will need to reconfigure the software and/or hardware to allow access to Intuit Data Protect files. For information about configuring your security software and/or hardware, check your manufacturer’s website, then add the following files for exceptions:
   • C:\Program Files(X86)\Common Files\Intuit\Data Protect\IntuitDataProtect.exe
   • C:\Program Files(X86)\Common Files\Intuit\Data Protect\IbuEnghost.exe
   • C:\Program Files(X86)\Common Files\Intuit\Data Protect\QBIDPServices.exe

If it’s still not working, we'll have to check the component and some restrictions on your computer. Refer to this article and proceed to Solution 2: Add Windows Firewall ports.

Additionally, I've added some articles to know more about IDP and how to get help when you can’t back up your QuickBooks Desktop data file with Intuit Data Protect:

• Common questions about Intuit Data Protect
•  Can't Back Up with Intuit Data Protect.

Visit me here again in the Community and keep me posted on your progress with this IDP issue. I'm determined to help you succeed.

I need to add an new employee to LASACT's account.  How is this handled?

Susan

Thanks for joining this thread, susie1948.

You can add employees to your books from the Payroll screen.

Here's how:

1. In your left navigation bar, go to Payroll, then Employees.
2. Click Add an employee.
3. Enter any necessary information.
4. Select Save.

I've also included a detailed resource about adding employees which may come in handy moving forward: Add a new employee

Please don't hesitate to send a reply if there's any additional questions. Have a great day!

I need to close my account

Assuming that you are using QBO, follow the steps below.  Make sure y ou receive a confirmation email about the cancellation. 

• Sign in as an Admin to your QuickBooks Online account
• Select the Gear icon in the top right corner
• Choose Account and Settings
• Click Billing and Subscription
• In the QuickBooks section, select Cancel
• Select Continue to Cancel, then Continue to Cancel again
• Finally, answer the exit survey questions - this feedback helps us make our Product better
• Then scroll down and select Confirm Cancel

I can think of two scenarios when closing your account,

Thank you for sharing the steps to cancel the QuickBooks Online (QBO) account, Just_me. I'll share additional details.

You can follow the steps shared by Just_me to cancel the said subscription. I've added this screenshot as a visual guide:

But since the thread is about Merchant Services, I'll take it that you want to cancel your QuickBooks Payments account. Let me guide you with these steps:

1. Sign in to the Merchant Service Center as an admin user.
2. Click the Account tab.
3. Select Account Profile.
4. Hit Close Account. 
5. Enter the Reason for closing.
6. Select Submit.

Once canceled, you'll receive an email notification that you've successfully closed either your QBO or QuickBooks Payments account. For QuickBooks Online, we hang on to your data for a year. It lets you pick up where you left off if you decide to come back. We'll delete it after that.

Before canceling, ensure that you have:

• printed necessary financial and payroll forms and reports you might need in the future.
• paid any outstanding tax deposits and file tax forms.
• make your arrangements to retain the data after that time.

Here are the steps to print reports:

1. Click the Reports tab.
2. Enter and select the report you want to print or export.
3. Filter the correct dates.
4. Click the Print or Export icons.

You can always tap me here in the forum when you need help printing forms.

Need phone number for merchant services

I'm here to help and ensure you're able to get on hold with our Merchant support, gowens10881.  

Before reaching out to our merchant support, you can always share your concern here in the Community, and I would be happy to take a look and help get it taken care of.

On the other hand, the best way to reach our support team is to sign in to your account, select the Help icon on the top right, and then Contact Us at the bottom of the panel. Or you can also read this article to get their phone number: Contact Payments or Point of Sale Support. 

They're available from 6:00 AM to 6:00 PM on weekdays. 

I have here a link that you can visit about some helpful articles that contain information on how QBO works: Get started with QuickBooks Online. 

The Community is always here to have your back. If you have any other questions, please feel free to ask. Enjoy the rest of your day!

I am so tired of NEVER being able to speak to a HUMAN being. Intuit should do better.

Hi there, CranesAndRigging.

It isn't the kind of experience we want you to come across. I understand how it feels when you're not able to speak to customer support.

To ensure you can get in touch with our Merchan support team, you can contact them every Monday to Friday from 6 AM to 6 PM PST. You can also check this article for the correct phone number of our phone agents:  Contact Payments or Point of Sale Support.

I have here a link that you can visit about some helpful articles that contain information on how QBO works: Get started with QuickBooks Online. 

Keep me posted whenever you have concerns about managing your QuickBooks Online.

I have spent weeks on the phone with the same exact person who answers for Los Angeles and not once helped me...when I asked where she, she informed me all Merchant Services go to the Philippines and that there are no US phone numbers.  Intuit dumped 9 deposits into our checking account and didn't send batch reports.  Their statement does not match the deposits on our bank statement.  This girl "Clarie" kept having me calculate different charges and refunds to see if it would match and after 4 hours of doing every variation I could think of...begged her to gived me her supervisor, an hour on hold and her kept coming back stating they were busy...how can a huge company such as Intuit have absolutely not records or ways of finding out what charges/refunds made up a deposit they made into our account.  So ridiculous...looking not only into NetSuite for our accounting needs but different credit card companies who actually cares about the time I invested just to tell me what client paid.  
The worse customer service I have EVER experienced.  Good luck trying to find anyone with any kind of accounting knowledge much less understanding that 1 + 1 = 2, not 3!!!

Thank you for taking the time to share your feedback here in the QuickBooks Community. Please know that helping you is our top priority, @TeresaPPS. 

We don't want you to feel the inconvenience you've experienced with our support team. I'll be sending the Payments team a formal complaint on your behalf.

Let me know if you have further questions or other concerns. The Community has your back. I’ll be right here to assist further.