When attaching a receipt to a transaction using "Show Existing", my uploaded receipts don't show in the list

Hello @squidworm,

I'm here to help you resolve the issue you're experiencing when attaching receipts to transactions using the email feature in QuickBooks Online (QBO).

To ensure that your receipts can be successfully attached to transactions, please follow these guidelines:

1. Take a picture of your bill or receipt using your mobile device. Ensure that the photo is clear and legible.
2. Save the photo with one of the following file types: PDF, JPEG, JPG, GIF, or PNG. These are the compatible formats for receipt attachments in QBO.
3. You can send multiple receipt images in one email. The email attachment's file size must be between 46KB to 20 MB.
4. Email the image to your custom email address @qbodocs.com. It may take a few minutes to send and it may take a few minutes for the email to be sent and processed by QuickBooks.

If you're still having trouble, we can try to troubleshoot the issue by opening your QBO account in a private or incognito window. This will help us identify if the issue is caused by cache-related problems. Here are the shortcuts you can use to open a private or incognito window:

• Google Chrome: Ctrl + Shift + N
• Mozilla Firefox: Ctrl + Shift + P
• Safari: Command + Option + P

If you're able to view the email receipts, then we'll need to clear your regular browser's cache. This will delete the browsing history and make your browser to function efficiently.

However, if the issue persists, I recommend using other browsers. This way, we can check if this is a browser-related issue.

To know more about this feature, you can check out this article: Email receipts and bills to QuickBooks Online.

I've added this article that you may use to personalize your sales forms: Customize invoices, estimates, and sales receipts in QuickBooks Online. This way, you'll be able to show through design or layout what your business offers.

You're welcome to post again if you need further assistance. We're always available to help you.

Thank you for your reply, but I'm not having the issue that you've given an answer for.

I can email and upload receipts and see them in the Receipts tab. No problem with this.

When I look at a transaction which is already in the Quickbooks Register and click "Show Existing" to see a view of attachable receipts, I get nothing to choose from for attaching to the transaction.

I'm including an image of the Receipts tab and also the transaction with the Show Existing window displayed. I hope this helps to show the problem I'm having.

Thank you for coming back to this thread, @squidworm. Allow me to route you to the appropriate support. 

Although I would love to assist you here promptly, the best approach we can take is to contact our support team, for they have the necessary tools to check and resolve this. If needed, they might initiate an investigation. 

Here's how:

1. Sign in to your QuickBooks Online company.
2. Select Help (?).
3. Search: Search the QuickBooks Online knowledge base directly, or select Contact Us and choose a way to connect with us:

• Start a chat with a support expert.
• Get a callback from the next available expert.

If you need prompt assistance, you can check their contact number through this article: QuickBooks Online Support.

Additionally, I'm adding this article to learn how to review and match downloaded bank transactions: 

• Match online bank transactions in QuickBooks Online
• Categorize online bank transactions in QuickBooks Online

Moreover, if you need to run a report, please visit this article to learn some guidelines for running and customizing reports: 

• Run reports in QuickBooks Online
• Customize reports in QuickBooks Online

I'll be around if you need further assistance with your attached receipt or have any QuickBooks-related concerns. Keep safe.