We recognize the importance of sending invoice reminders to your customers, Jasonw1. To get the assistance needed to isolate the issue you're experiencing, I recommend contacting our live support team.
They are equipped with the right tools and expertise to identify and resolve the issue. To reach them, you can follow the steps below:
- Log in to your QBO account on your phone or tablet.
- Tap the three-line menu icon at the upper left corner, then choose Help.
- Enter a topic related to your issue in the search bar, then click Continue.
- Click the Contact Us button at the bottom.
- Choose how to contact our QB support team.
- Via a Callback, where they’ll save you a spot and call you back.
- Via Chat, start a chat with our support.
Ensure to reach out during support hours to connect with the right expert at your preferred time.
Alternatively, I recommend utilizing one of the QuickBooks-supported browsers to send invoice reminders to your customers.
The Community team is here to assist you with anything you need, including your invoices or any QBO-related inquiries.
