I understand how unsettling it can feel when payments are withheld unexpectedly, but I want to assure you that this is a standard process, @Jerry90. QuickBooks occasionally places payments on hold as part of our security and compliance measures. This helps ensure transactions are safe and align with regulatory requirements.
This situation can occur for various reasons, such as a transaction prompting a security review or the need for additional verification of your account details. Rest assured, these reviews are procedures intended to protect both your business and your customers. For more information, you can refer to your merchant service agreement.
To resolve this, please check your email inbox, including your spam or junk folders. Any communication regarding withheld payment will be sent to the contact you used when you signed up for QuickBooks Payments. The message will contain specific steps to resolve the issue, such as providing additional documentation, like:
- A copy of the original invoice you sent to your customer.
- Recent bank statements (e.g., from the past 6 months)
You can also visit the Resolution Center to ensure you have answered all questions from our team and provided the necessary documents. We aim to complete the review within two business days.
If the review takes longer than expected, I recommend contacting our Live Support team to follow up and get further updates on the status of your payment.
We recognize the importance of timely access to your funds, and we’re committed to helping you sort this out as soon as possible. Let us know if you have further questions about managing transactions and payments. I'm here to help. Take care.
