Why can I not access payment

Welcome to the Community space, @byrddog32-rb32-g.

Let me direct you to the best help so you can access your payments.

Before anything else, I'd like to verify if you're referring to accessing your payments account or if you're unable to process the payment made in your account. Also, is there a specific error shown on your end?

In the meantime, I recommend contacting QuickBooks Merchant Services to further isolate and find the root of this issue. Feel free to follow these steps if you're using payments in QuickBooks Online (QBO):

1. Click the Help (?) icon.
2. Select the Search icon. Then, Contact Us.
3. Pick Ask about something else. Enter a brief description of your concern and Let's talk.
4. Choose a way to connect with us. Either  Chat or Callback.

Also, I'll add this article to help you learn how money is processed in payments: Understanding Payment Holds in QuickBooks Online.

If you want to change your payment account login info, feel free to read this article: Update or change your Intuit Account sign-in information.

Leave a comment below if you have additional questions about managing your payments account. We'll be willing to lend a hand. Keep safe always, and have a pleasant day ahead.

You responding with a generic message on contacting Merchant services clearly isn't helping and we are telling you why but it appears that no one from QuickBooks is taking this seriously.