Funds may appear as on hold when QuickBooks Payments needs to verify certain information, check for potential risks, or ensure compliance with payment processing policies, @ryan181.
As outlined in the Merchant Payments Terms of Service - Payor Terms, QuickBooks Payments could delay, pend, or reverse transactions if additional validation is required or if the transaction doesn’t meet specific requirements.
It’s important to check your account for any notifications that could indicate action is needed, such as verifying account information, updating your debit card or bank details, or submitting requested documentation. If the required steps aren’t completed within the 24-hour timeframe, the funds are returned to your customer, and your payments account may be closed. This means you won’t be able to process payments online, in-person, or use features like QuickBooks Cash, though you can still create and send invoices.
To resolve this faster, log in to your QuickBooks account and review any alerts about your payment account or check your email. If nothing stands out or further clarification is needed, contacting QuickBooks Payments Support via chat or callback using your QuickBooks Online account will ensure you get assistance specific to your payments account.
Let us know if you need help finding support.
