I have received a letter from a "collection agency" that claims I owe Intuit money. It does a very good job appearing legitimate, however there's plenty of red flags. Most namely I know of no debt. In attempting to do my due diligence to make sure this is a legitimate invoice I am not aware of, I attempted to contact Intuit. How? Phone then chat.
First, the person on the phone barely spoke English. After explaining the situation, he flat out told me he can't verify if I owe the money and there is no one to speak to. Then I went to chat. After 45 minutes of trying to get an Ai chat bot to help. It kept referring me to the QB Knowledge base.
Absolutly NO option to speak with a real person to verify this isn't a scam. QB is pathetic. This is why I'm working with an accountant to different software.
