Welcome back to the Community space, @actionglass.
I understand how challenging on your end to see that one of your vendor's bill transactions has a different OPEN BALANCE and ORIGINAL AMOUNT totals. Let me help you figure this out.
In most cases, this usually happens when the Bill has payment applied to it. To confirm this, click the Bill below the DESCRIPTION column that has a difference in their total amounts. Then, you'll be moved to its transaction form.
If you see no applied payment, let's perform the same task using the QBO test drive account. Feel free to click this link: https://qbo.intuit.com/redir/testdrive.
After that, if the Bill Payment page is showing no issue, this might be a browser-related concern. To confirm this, let's perform some basic troubleshooting steps. Start by accessing your QBO account via incognito mode to avoid storing cache files that may cause odd behaviors when running web-based programs. Below are the shortcut keys you can use:
- Google Chrome: press Ctrl + Shift + N
- Mozilla Firefox: press Ctrl + Shift + P
- Microsoft Edge: press Ctrl + Shift + N
- Safari: press Command + Shift + N
Then, check your Bill payments. If this works, clear the cache of your regular browser to eliminate piled-up data. If the issue persists, you can use another supported browser or device. It might be that the current one you're using has a temporary issue with the program.
If you want to learn how to edit and email your expense receipts and bills to them in QBO, you can read this article: Email receipts and bills to QuickBooks Online.
For additional queries about Bill Payment concerns, click the reply button below. I'll be willing to help you. Keep safe always.
