Why does the "Not Deposited" bar on the top of the Invoicing screen show $0 when there are undeposited payments?

I'll take away your worries and provide the steps where to see all undeposited payments, kellykellykelly.

The Bank Deposit screen is where you can see the accurate undeposited payments waiting to be deposited to the bank register. Therefore, the Not deposited bar should show the total undeposited payments.

I'm adding this sample screenshot as a visual guide.

You can try to clear the browser's cache and cookies to fix the issue. If it doesn't work, I'll show you how to view a list of undeposited payments.

I verified the amounts by clicking Paid from the $2,369.52 amount. Click the View payment link for each payment and from there you'll see what amount is deposited and what isn't.

You can try to navigate the paid invoices and check if payments are deposited. If they aren't, simply select the bank account from the Deposit to field on the Receive Payment form, then save to remove it from the Undeposited Funds account.

Otherwise, you can also go to the Bank Deposit page and make the deposits from there. Mark those undeposited payments from the Select the payments included in this deposit table, then click Save and close.

To learn more about making bank deposits and how to put payments to the Undeposited Funds account, use these articles below. 

• Record and make bank deposits in QuickBooks Online
• What’s the Undeposited Funds account?

Keep me posted if you have other things to clarify while managing payments in QuickBooks. Thank you very much for your time. I look forward to working with you in the future. Have a great day!

Thank you. It looks like clearing my browser's cache solved the problem. I did nothing else and now it's showing the undeposited funds on the bar. 

This has been driving me crazy for all my clients. I'll check the other ones now that I've cleared my browser. Any suggestions on how to make sure this doesn't keep occurring? I have a lot of clients and I'd like to rely on the invoicing screen for accuracy without having to preemptively clear my browser everyday.

I thought clearing the cache/cookies in my browser worked, but on closer look there is still an issue. Please see my screen shot below. As you can see, there are over $2000 worth of undeposited funds that have been correctly applied as payments to the invoices. But the bar at the top is still showing only $150. 

Let's find out why the amount is showing as not deposited, kellykellykelly.

Invoices will go through as paid but not deposited when the payments are recorded under the Undeposited Funds. 

You'll have to transfer the funds from the undeposited funds to your bank account through a bank deposit to update the status to Deposited. I've outlined the steps below:

1. Go to the +New icon, then click on Bank deposit.
2. Choose a bank account where to deposit the amounts
3. Select the undeposited invoices from the list.
   
4. Save the deposit.

To give you more information on how you'll record the payment in QuickBooks so it would be marked as paid, check out this article for more details: Record Invoice Payments In QuickBooks Online.

Additionally, QuickBooks downloads the latest transactions automatically. Learn from this article how it looks for and tries to match with those that you've already entered in QuickBooks: Categorize And Match Online Bank Transactions In QuickBooks Online.

Reach out to us if you have further questions about invoices and their payments. We're here to help you as always.

I don't think you're understanding my question. I understand the process of accepting payments, creating bank deposits, and matching them as they come through the banking transactions.

My question is: there are currently over $2000 in payments that have been applied to invoices and not yet deposited. These amounts should all be in the undeposited funds until they are deposited.

Currently, the payment status bar at the top of the Invoicing page shows only $150 in not deposited funds. So, why is it showing $150 and not the $2000 (ish)?

I appreciate your sharing additional details, kellykellykelly. 

Let me route to the best available support so you can get back to business.

As much as I wanted to help you figure out why the sum displayed on your taskbar is $150 rather than $2000(ish), I'm unable to verify your account here as this is a public space for security purposes.

I suggest contacting our Customer Care Support. They are equipped with the tools to access your account and perform a screen-sharing session. In this manner, one of our agents can look into the issue and check into this further. Here are the steps:

1. Click on the Help icon.
2. Select Search, then click Contact Us.
   
3. Enter your issue in the What can we help you with? field, and then tap Continue.
   
4. Choose a way to connect with our support.
   

Please note our business hours to ensure we address your concerns on time.

The Community is open 24/7 if you have additional queries. We're always available to help.