Thanks for reaching out, Alberta.
The root of this issue is almost always a mismatch between the individual payments recorded in your books and the lump sum hitting your bank feed.
When multiple payments are collected, especially with processing fees deducted, they must first be routed to Undeposited Funds. The system does not automatically create the final bank deposit to group these payments.
To resolve this, you need to manually go to the Bank Deposit screen, select all the individual member payments, and record the deducted processing fees as a negative line item.
Once you save this deposit, it creates a single entry that exactly matches the amount and date of the bank feed transaction, allowing you to correctly match and clear the transaction.
Feel free to message us if you have further questions.
