I'd love to get everything sorted out, but I need some clarification from you, Msparksong. This will help ensure that your business check is processed correctly.
To assist you effectively, could you clarify if you're having trouble processing test transactions or if there are specific error messages you are receiving when using your business check? Any additional details you provide will assist me in resolving your issue more efficiently.
In the meantime, please verify if your bank is undergoing any maintenance that could cause this issue. To do this, kindly visit your bank's official website to check for any notifications or alerts regarding ongoing maintenance activities.
If you've verified everything on your bank's end and the issue remains, I recommend accessing your account through an incognito window. This will help rule out any potential webpage issues. Here are the shortcut keys for opening an incognito window in various supported browsers:
- Mozilla Firefox: CTRL + Shift + P
- Microsoft Edge: CTRL + Shift + N
- Google Chrome: CTRL + Shift + N
- Safari: Command + Shift + N
After starting a new private browsing session, please log into your QuickBooks account and check if this resolves the problem. If it does, clearing your regular browser's cache will help the program run smoothly and eliminate technical issues. You can also try using other devices and supported browsers as alternatives.
Additionally, I'll add this article for guidance in taking and processing online payments: Take and process payments with QuickBooks Payments.
I encourage you to revisit this thread if you have any other questions or need further assistance using your business check. The entire QuickBooks Community team is ready to assist you.
