I see this is your first post so let me take the time to welcome you to the community, jmigl1987. I understand how frustrating it can be when the mobile check deposit feature isn't working as expected. Let's work together to identify and resolve the issue so you can get back to business as usual.
Before we start, can you tell me if you encounter any error messages while using your mobile check deposit with QuickBooks Checking? Any extra details would be greatly appreciated as we work to find the right solution for you.
To successfully use the mobile check deposit feature, please ensure that the checks meet our criteria (must be in your name, endorsed by you, and drawn on a bank account located in the US or a US territory). Once you're having issues, it could be due to checks not meeting these requirements. Here are additional criteria you should consider:
- Sign your name legibly on the back of the check using blue or black ink.
- Write For mobile deposit only after your signature.
- Write Deposit Complete on the front of the check as a reminder that you made a mobile deposit.
- Keep the check for 14 days in case we need it for verification or research. After that, you can shred it or continue to keep it for your records.
On the other hand, if you're referring to your eligibility for utilizing the mobile check deposit option, please note that this isn't available to all customers. If you're eligible, you'll see the option to Deposit checks when you click on Get Money.
You can find more insights about the process above in this article: Find out more about mobile check deposits.
Additionally, I recommend checking out this article for answers to some of the most common questions about QuickBooks Checking: About the QuickBooks Checking account. It could be really helpful for you!
After following the recommendations above, your mobile check deposit should now work. If you have any other questions or concerns about the said option, don't hesitate to reach out. I'm always here to support you and ensure your success!
