Created with Sketch. Visit the QuickBooks Community to find answers and meet other small business owners just like you!

Created with Sketch.

cancel
Showing results for 
Search instead for 
Did you mean: 
Highlighted
Intuit

Install compatible hardware drivers for QuickBooks Desktop Point of Sale

Learn how to install and set up compatible hardware for QuickBooks Desktop Point of Sale.

To begin work in QuickBooks Desktop Point of Sale, all compatible peripherals such as barcode scanners, receipt printers, PIN pads, and other hardware needed to run your business must be set up properly. We'll show you how.

Important:
  • QuickBooks Desktop Point of Sale must first be installed on your computer to avoid conflicts when you install the hardware and its drivers.
  • Ensure your Windows Operating System is up-to-date.
  • You may use the Hardware Setup Wizard as a guide to install your software.

QuickBooks Desktop Point of Sale 18.0 and 19.0

QuickBooks Desktop Point of Sale 18.0 and 19.0 come with a collection of drivers for compatible hardware. This allows your system to instantly recognize new devices using Plug and Play technology.

Option 1: Install within Point of Sale

  1. From the File menu, select Hardware Setup Wizard. Then, select the type of hardware you are installing.
  2. Select Next and follow the on-screen instructions to connect, set up, and test each hardware.

If setup is unsuccessful, proceed to Option 2.

Option 2: Reinstall the driver

  1. Depending on your version, go to C:\Program Files (x86)\Intuit\QuickBooks Desktop Point of Sale 18.0\Drivers or C:\Program Files (x86)\Intuit\QuickBooks Desktop Point of Sale 19.0\Drivers
  2. Browse to the folder of the driver you want to install.
  3. Run the .exe file for the driver.
  4. Follow the on-screen instructions to reinstall the drivers.
  5. Complete the installation process by following the steps outlined in Option 1.

QuickBooks Desktop Point of Sale 12.0 and older

Select the driver you are trying to install from the list.

 

Note: Although a regular printer also print receipts, only those listed below will print receipts in the format displayed in QuickBooks Desktop Point of Sale.

Star TSP 100 is compatible with WIndows 10, 8.1/8, 7 and Vista for both 32-bit and 62-bit types.Step 1. Install Star TSP 100 driver

    1. Download the Star TSP 100 driver. When prompted, save the file on your desktop.
    2. From the desktop, double-click the file tsp100_v10_lite.zip to open the Install Shield wizard.
    3. Follow the installation prompt:
      1. (Optional) Select Next and enter your username and organization.
      2. Select Next, then Typical Installation.
      3. Select Next one more time, then Finish
    4. Ensure that your printer is turned on and has paper loaded.
    5. Plug the printer's USB cable into an available port on your computer. Window installs the printer.
    6. The installation is complete when you see "Your device is ready to use."
    7. Open Point of Sale and go to File, then Hardware Setup Wizard to set up your printer.

Note: If you're having trouble, open the file from Step 2 again and run the Start Configuration Utility in line mode.

For Windows 8 only: You may need to print a Windows test page before the printer works in QuickBooks Desktop Point of Sale.

Note: TSP 600 doesn’t work on Windows 10.

  1. Download the Star TSP 600 driver. When prompted, save the file to your desktop.
  2. From the desktop, double-click starprinterdriver_win7_windows-update.zip to open the WinZip application.
  3. Unzip the file:
    1. From the icon bar, select Extract.
    2. Select Extract to unzip the drivers to the default location. You can use this location or save the driver elsewhere. Windows will find the drivers automatically during installation.
  4. Ensure your printer is turned on and has paper loaded.
  5. Plug the printer's USB cable into an available port on your computer. Windows installs the printer.
  6. When you see the message “Your device is ready to use”, the installation is complete. To set up your printer in QuickBooks Desktop Point of Sale, go to File then select Hardware Setup Wizard.
  1. Download the driver for your Citizen printer model:
  2. When prompted, save the file to your desktop and then double-click the file Citizen3xx.exe. Windows installs the driver automatically in the background.
  3. Ensure that your printer is turned on and has paper loaded.
  4. Plug the printer's USB cable into an available port on your computer. Windows installs the printer.
  5. When you see the message “Your device is ready to use”, the installation is complete. To set up your printer in QuickBooks Desktop Point of Sale, go to File then select Hardware Setup Wizard.

Your Windows operating system may already have these drivers and you simply have to plug your Zebra printer into a USB port and let Windows automatically install the drivers. The following steps are to manually download the install wizard and install the Zebra printer.

To order more tags for your Zebra tag printer at intuitmarket.intuit.com or call 800-433-8810.

  1. Download the Zebra ZD410 Driver.
  2. Double-click the newly downloaded Zebra icon labeled zd51166465-certified. This will run the driver install utility.
  3. Follow the prompts and select Next all the way through to complete the utility.
  4. You need to install the driver package and select the ZDesigner ZD410-203dpiZPL printer. Then select Next.
  5. Select USB for the port, then Next.
  6. Open QuickBooks Desktop Point of Sale to finish setting up the Zebra Tag Printer.
  7. To set up, go to the File menu then select Hardware Setup Wizard.

Having trouble with the Zebra printer? Try the following troubleshooting steps.

Note: For the Zebra printer to work, Point of Sale must recognize the USB port it's assigned to.

  1. Open Windows Devices and Printers. To open, select Windows Start, go to Control Panel, then Devices and Printers.
  2. Right-click Zebra printer and select Printer Properties.
  3. Select the Ports tab.
  4. Test which port the Zebra is on:
    1. From the port list, select the checkbox for the first USB port you see.
    2. Select the General tab, then select Print Test Page. Keep trying each USB port available until a test page prints successfully.
  5. In QuickBooks Desktop Point of Sale, go to File, select Preferences then Workstation.
  6. Select Documents and Printers and be sure you have the Zebra selected as the default printer for your tags. Select OK.
  1. On your computer, go to Windows Start and select Control Panel.
  2. Select Devices and Printers.
  3. Find the Zebra printer ZDesigner ZD410-203dpi ZPL, right-click and select Remove Device.
  4. Unplug the USB cable from the computer and then plug it back in to allow Windows to attempt to reinstall the printer.
  5. Windows will notify you if the printer is installed correctly.
  6. Open Point of Sale. Go to File then Preferences. Select Workstation then Documents and Printers.
  7. Select the ZD410-203dpi ZPL for the tag printer.
  8. Test the printer.
Solution 1: Turn off and reset the Zebra printer
  1. Turn the Zebra printer off using the power switch on the side.
  2. Press and hold the feed button and, while holding it down, turn on the printer. Keep pressing the button until the it blinks red rapidly and then let go.
  3. The light will turn orange and then back to green. If the button does not turn green, go back to step 1 and start over.
  4. When the printer returns to solid green, try printing again. If the issue continues, try Solution 2.

Solution 2: Modify the Zebra driver to print directly to the printer

  1. On your computer, select the Windows Start button then go to Control Panel.
  2. Select Devices and Printers.
  3. Right-click the Zebra printer and select Printer properties.
  4. Go to the Advanced tab and then select Print directly to the printer.
  5. Select OK and close the Printers window and try again.

Solution 3: Calibrate the printer and toggle jewelry tag preferences

Attempt to print jewelry tags the way you normally would. In the upper-right of the Print window, select Calibrate and try again.

If the issue persists, uncheck the Adjust start position for jewelry tags checkbox and try again. If it's not already selected, select it, and then try again.

Perform a self test on the Zebra(R) to see if the Firmware version is at least 4.5.
  1. Turn off the printer.
  2. While holding down the feed button, turn the printer back on.
  3. Release the feed button.
  4. Examine the printout. A V with a number indicating the firmware version will be displayed.
    • If the firmware version is 4.5, this issue has been resolved in the latest release for your version. Please update your program to the most current release.
    • If the firmware version is lower than 4.5, calibrate the Zebra 2824 printer:
      1. Open the Item List, select Print at the top and select Print Tags.
      2. Select Preview on the Print Tags window.
      3. Select Calibrate and allow the printer to calibrate.
      4. Attempt to print tags.
  5. If alignment is still incorrect, uninstall and reinstall the printer.
  6. Select Adjust Start Position for Jewelry Tags option on the Select Tag window.
  7. Attempt to print tags.

Metrologic SP 5500 PDT

  1. Download Metrologic Driver.
  2. Follow Physical Inventory Scanner Setup Guide for the hardware setup and installation.

CipherLab 8000- 8001

  1. Plug the scanner cradle’s USB cable into a USB port on your computer.
  2. On your Point of Sale, go to the File menu, then select Hardware Setup Wizard.
  3. Follow the on-screen instructions to install the Physical Inventory scanner.

Logic Control Pole Display

Win 8.1/8 and 7 (32-bit and 64-bit)

  1. Download Pole Display Driver.
  2. Follow the instructions in this .pdf file to install.

For hardware setup and installation, see the PIN Pad Setup Guide.

No additional drivers need to be installed to use the Cash Drawer. It must be used with one of the supported receipt printers listed above to work correctly.

To set up in Point of Sale, go to File and select Hardware Setup Wizard to set up your device. See the Cash Drawer Setup Guide for more information.

No additional drivers need to be installed to use the Credit Card Reader.

In Point of Sale, go to File then select Hardware Setup Wizard. See the Card Reader Setup Guide for more information.

No additional drivers need to be installed to use the Barcode Scanner.

In Point of Sale, go to File then select Hardware Setup Wizard. See the Barcode Scanner Setup Guide for more information.

Barcode scanner does not read a barcode

When you scan a barcode, it does not recognize the barcode or does not scan at all.

Handheld Barcode Scanner

Solution 1: Examine the barcode

Reasons a barcode might not scan

Too long The barcode width must fit into the scanner's reading area.
Not printed clearly Is it smudged or smeared? Poorly printed barcodes are a major reason a scanner will  not read. Try scanning other barcodes to see if the problem is isolated to this one code.
Not enough white space If the barcode takes up the entire space of the label, with no blank area on either side, it will not scan.
Colored paper Barcodes printed on colored paper or labels will not scan.
Poor contrast Do the lines seem clear? Or are they blurry, faded, or gray? Can you try a different printer to see if it works better?

Solution 2: Reset the scanner to the factory default setting

  1. Go to the Honeywell website and select Products at the top of the page.
  2. Select Barcode Scanners.
  3. Select Handheld Barcode Scanner.
  4. Select the scanner model.
  5. Select the Documents tab. Select the scanner's Quick Star Guide - English.
  6. Go to Page 4 and locate the Factory Default Settings. Print out that page and scan the barcode. This resets the scanner.

Wireless Barcode Scanner

The Wireless Barcode Scanner is a plug-and-play device (i.e. Voyager 1202g Wireless Single-Line Laser Scanner). See Solution 1 under Handheld Barcode Scanner to see the reasons why your scanner is not reading or scanning properly.

For more information regarding the Wireless Barcode Scanner, refer to this website.

To reset the wireless scanner to factory default setting:

  1. Go to the Honeywell website and select Products at the top of the page.
  2. Select Barcode Scanners.
  3. Select Handheld Scanners.
  4. Select Wireless Barcode Scanner as scanner model.
  5. Select the Documents tab and click the scanner’s Quick Start Guide - English.
  6. Go to Page 4, locate the Factory Default Settings. Print out that page and scan the barcode. This resets the scanner.

Was this helpful?

You must sign in to vote, reply, or post

Need to get in touch?

Contact us