Showing results for 
Search instead for 
Did you mean: 
Created with Sketch. Learn about the Paycheck Protection Program application with QuickBooks. Start now.
51 helpful votes

QuickBooks Payments or Online support - who should I contact for help?

Not sure who to contact? Use this article as a guide whether to contact QuickBooks Payments (or Merchant Services) or QuickBooks Online support for issues related to your accounts in both platforms.

QuickBooks Online support

Contact QuickBooks Online support if you want to:

  • Verify your Payments account is connected to your QuickBooks Online company
  • Ask questions about using QuickBooks Online with QuickBooks Payments
  • Get assistance with processing sales, returns, voids, etc.
  • Set up and use a Payments account through QuickBooks Online
  • Research specific transactions, batches, or non-deposited funds
  • Obtain or verify your account number
  • Verify your monthly processing limits

QuickBooks Payments support

Contact QuickBooks Payments support if you want to:

  • Check on an application status, including pending or declined statuses
  • Transfer a Payments account connection from QuickBooks Online to QuickBooks Desktop
  • Confirm when deposits should be received or credited
  • Cancel or close your Payments account
  • Research specific transactions, batches, or non-deposited funds
  • Check your monthly statement
  • Inquire about retrieval or chargeback letters and/or chargeback debits
  • Reopen a closed or canceled Payments account
  • Get assistance with risk/security/fraud-related issues, as they relate to credit card transactions being accepted or processed
  • Verify your monthly processing limits
  • Inquire about a decline response when attempting to charge a cardholder
  • Obtain or verify your account number

You can update your business details, bank account information, and make many other useful changes without calling support. Simply visit the merchant center at, then sign in using your QuickBooks Online credentials.

For more information on how to process mobile payments with GoPayments, see Setting up and accepting payments using GoPayment.

QuickBooks Payments sale

Contact QuickBooks Payments sales if you want to:

  • Inquire about service costs and fees
  • Ask questions on completing the application

Was this helpful?

You must sign in to vote, reply, or post

Need to get in touch?

Contact us