Welcome to the Community, @fcmorfe.
I'll help you resolve the issue of the employee work hours having discrepancies between QuickBooks Time and QuickBooks Online.
Yes, there are times that the difference is due to the different devices and location.
Thus, I recommend checking the time and edit the difference before approving it. Before doing so, log in as primary admin of the account.
Also, you can let your customer to manage their own timesheets. You can give them a permission.
Here's how:
- Go to the Company settings.
- Select Time options.
- Then click Time entry.
- Tick the check box of the Allow team members to manage their own timesheets.
- Click Save.
You can read this article for the detailed steps: Edit or delete your timesheet in QuickBooks Time Web.
I'm also adding this article to help you track and manage time in QuickBooks Time: Track and manage time in QuickBooks Time.
Feel free to comment below if you need further assistance managing employee time in QuickBooks. I'm always here to help. Have a great day.
