Hello, @tmaure.
We recognize the time you took to clear the cache in Google, try incognito mode, and test it on Edge. I recommend contacting our Live Support team directly to investigate the root cause of unexpected loading behavior.
When contacting them, please inform the troubleshooting steps you've already performed for direct assistance. Here's how to reach them:
- Go to the Help panel.
- In the Search bar, type Contact Us.
- Click Contact Us.
- Choose Callback.
Feel free to check this article to learn more about our support availability hours for different products/subscriptions: Get help with QuickBooks products and services.
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