There are several possible reasons why this issue might be occurring, Mark388.
If your company settings require GPS to be active while employees are on the clock, an employee who disables their location services while clocked in will be automatically clocked out. The system will prompt them to turn location services back on before they can clock in again.
I recommend starting by reviewing your company settings. If GPS tracking is required, check with the employees experiencing this issue to ensure their location services remain active while working. If location services are mandatory to stay clocked in, employees will need to keep them enabled to avoid being clocked out. Time zone conflicts may occur if an employee’s mobile device is manually set to a future time. Adjusting the time zone resolves this. Using multiple devices to log time can also cause issues; employees should stick to one device and use either the mobile app or the web platform for consistency.
Lastly, if geofencing is enabled, clock-in/out times may update based on notifications when entering or leaving the geofence. For further assistance, consider contacting our Live Support Team, as they have the tools to investigate deeper causes.
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Feel free to go back to this thread if you have more questions.
