Hi there, AW_LC.
I appreciate you providing the troubleshooting steps you and your employees have taken to resolve the unusual behavior of apps not syncing with the online system. I can also see how important it is so you can accurately manage the company's record. Let me route you to the right expertise to ensure that the integration runs properly.
I recommend contacting our QuickBooks Time Support Team. They're the best support group for such inquiries as they can request account information. This allows them to thoroughly investigate the root cause of data not syncing with the online administrator system and resolve it as quickly as possible.
Here's how:
- Sign in to QuickBooks Time and choose Help.
- Search existing Product Help articles.
- If you can't find an answer to your question, choose Contact Us.
- Enter your concern, then select Continue.
- Choose a way to connect with us.
Lastly, I'm including this article that provides details on all of the settings and options you will discover in QB Time after integrating into QuickBooks Online.: About QuickBooks integration preferences in QuickBooks Time.
If you have further questions about syncing data between the two software mentioned above, please let me know. I'm always here to help you out, AW_LC. Have a good day!
