Hi, Gabriel. Let’s troubleshoot the issue to help your employee receive the verification code and successfully create their account.
QuickBooks Workforce relies on multi-factor authentication for enhanced security, which requires the code to be sent to the employee's registered email address. Since your employee is unable to receive the code, ask them to check for any filters or spam settings that might be blocking the email.
Sometimes, emails from Intuit may get flagged by the email provider's filters or mistakenly routed to the spam/junk folder. Ask your employee to double-check these folders to see if the code was placed there.
If that doesn't resolve the issue, you can request a new code. In many cases, simply resending the email resolved temporary glitches in the delivery process.
If the issue persists, consider using a different email address for your employee (one they can access reliably). Resend the invitation, and ensure that the alternative email is correctly entered during the setup process to avoid any further complications.
Read through the article Troubleshoot common QuickBooks Workforce sign-in issues for additional guidance.
Receiving the code through email is an essential step for protecting sensitive employee information, verifying identity, and maintaining the secure functionality of the system.
Please let me know if the issue continues after trying these steps. I’m here and happy to assist further.
