Hello there,
There could be several reasons why Intuit did not recognize the email. Here are some steps you can take to troubleshoot the problem:
Since you have verified the email address, you can ask your employee to check their spam or junk email folder to see if the invitation email ended there. Sometimes, automated emails like invitations can be flagged as spam.
If it is not there, you can resend the invitation. Here is how:
- Log in to your QuickBooks Time account.
- Go to the Team or Employees tab, where you initially sent the invite.
- Find the employee in question and click on their name.
- Look for an option to resend the invitation.
You may also check the Whitelist QuickBooks Time Email Addresses. Some email systems have whitelist and blacklist settings. You can try adding QuickBooks Time email addresses to your email system's whitelist to ensure their emails are not blocked. For more details, refer to this article: Receive important email messages from Intuit.
If none of these steps resolve the issue, contacting QuickBooks Time customer support should be your next step. They will have access to more specific information about the status of the invitation and can provide personalized assistance in resolving the problem.
I will leave this article you can use in the future: Re-Invite team members to QuickBooks Time during the Intuit Security Update.
I’m just a post away if you need anything else. Have an awesome day.
