Our agents keeps on getting access denied at random days and then able to login after some time, please can you shed some light as to why this is happening? Thank you!

Welcome to the QuickBooks Community forum, John.

We recommend contacting our live support representatives for assistance. Although we're unable to determine the cause directly at this time, our support team can collaborate with you through a remote sharing session to investigate further.

Here's how:

1. Go to the Help (?) icon and select Product Help.
2. Hit the Contact Us button.
3. Key in the description of your concern.
4. Choose Chat or Callback as your preferred communication method.

Our QuickBooks Time live support team is available Monday through Friday, from 6 AM to 6 PM PT, to assist you.

You can add a comment below if you have additional questions about agent access. Our team is here to assist you.