Quickbooks Time invitation shows wrong accounts to new employee

AZ Educator · ‎December 19, 2023

I invited a new employee to quickbooks time via a text to her phone, and when she clicked the link, she got a "We found your accounts" message. Only they weren't her accounts.

What would cause this? Is this from someone having that phone number before she did?

I cancelled the invitation and resent to her email address, but would still like to understand what caused this in case it happens again... thanks!

Ethel_A · ‎December 19, 2023

Hello there, @AZ Educator.

Let me share information about the "We found your accounts" message your employee got when you invited her via phone or text.

This usually happens when the number is utilized in QuickBooks Time, or there is an account created under that number.

It's a smart move that you reinvited your employee using her email address, which is not yet associated with QuickBooks.

Here is an article that you can use in managing team members in QuickBooks Time: Add and manage team members for QuickBooks Time.

Don't hesitate to click the Reply button below if you need further assistance inviting your employees to QuickBooks Time. I'm always here to help. Have a great day.

View solution in original post

Ethel_A · ‎December 19, 2023

Hello there, @AZ Educator.

Let me share information about the "We found your accounts" message your employee got when you invited her via phone or text.

This usually happens when the number is utilized in QuickBooks Time, or there is an account created under that number.

It's a smart move that you reinvited your employee using her email address, which is not yet associated with QuickBooks.

Here is an article that you can use in managing team members in QuickBooks Time: Add and manage team members for QuickBooks Time.

Don't hesitate to click the Reply button below if you need further assistance inviting your employees to QuickBooks Time. I'm always here to help. Have a great day.

AZ Educator · ‎December 19, 2023

Thanks so much for your help! I will send invitations to email addresses from now on...

LollyNino_C · ‎December 19, 2023

Thanks for the update, @AZ Educator.

We're glad to hear that the steps provided by my colleague have helped with your issue. And thank you for sharing. We want to ensure our users are on top of their business.

If there's anything else we can assist you with, please feel free to visit the Community. I'll be one message away if you need anything else. I wish you a prosperous rest of the year! Have a great day, and keep safe!

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Quickbooks Time invitation shows wrong accounts to new employee