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Level 1

Quickbooks Time

Somehow my new employee is in Payroll as an active employee once, but is in QB Time twice.  I am not able to delete the duplicate under my team that shows no activity and has not been assigned to a group.  Any suggestions?

1 Comment 1
QuickBooks Team

Quickbooks Time

I appreciate you sharing your concern here in the forum, Brenda.


I'll share information to help you remove duplicate employees from your team. 


Once you have duplicate employees in your system, you can delete them to ensure your record is accurate. This process will depend on how your employees were set up in your company.


To begin with, please check if the other name of your employee is inactivated or terminated in your QuickBooks Online (QBO) payroll. This can also verify if they were previously added to your QBO file. If that's the case, you can click the Import button within QuickBooks Time to update any changes made and remove the duplicate.


On the other hand, if you just added the employee directly to QuickBooks Time, you can proceed to these steps:


  1. In QuickBooks Time, head to My Team.
  2. Locate the employee, then click on the three-dot icon.
  3. Choose Archive, then Confirm.


In addition, consider scanning this material to have a guide on dealing with your team members: Add and manage team members for QuickBooks Time.


Moreover, you might want to review these articles to learn about setting up time off accruals and approve timesheets:



Please remember that you can always count on us if you need further assistance managing your employees and other related concerns when navigating QuickBooks Time. We're here to help.

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