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Yesterday, the IPhone app would not load at all for our employees. Today, we have an employee who clicks "clock in" and the app IMMEDIATELY clocks him out on his side. On the QB Time side, it shows he clocked in but he was not able to clock out. See attached video. He already tried updating the app, uninstalling and reinstalling. Please advise. We have had SO many problems with Quickbooks Time, that it seems like we are paying every month for a service that does not work and just gives us more headaches.
A warm welcome in the Community space, @HMTatFLC.
Thank you for the short video you shared of the QuickBooks Workforce iPhone App not working. I appreciate your effort in resolving this by updating, uninstalling, and reinstalling the app. Using this is convenient to track your employees easily. Please know we aim to serve you best because you deserve to get what you paid for.
Since your employees are experiencing issues with the iPhone app and a specific one is automatically being clocked out immediately, you'll want to let them ensure the location services are enabled. You or the QuickBooks Time admin need to review if the location permission in the app is required because it affects the clock-in feature to work.
You also mentioned QuickBooks Time shows he clocked in but wasn't able to clock out, this is one of the reasons if your location is incorrect or missing. To start the troubleshooting, follow the steps below:
If you're still experiencing issues, proceed to Troubleshoot for your device section and select iOS or iPhone steps 3-4 on this article: Troubleshoot GPS for QuickBooks Workforce (formerly QuickBooks Time mobile app).
Furthermore, I recommend contacting our representatives if this doesn't resolve this matter. They can help sort this out and provide more resolutions according to your situation. I'll show you how:
Please note our operating hours so you can contact us timely. For other ways to reach us, refer to this article: QuickBooks Online Support.
To learn more about mending QuickBooks Workforce when running into issues using the app, open this guide: Troubleshoot QuickBooks Workforce (formerly QuickBooks Time mobile app).
Be assured that we'll help you with this matter. Let me know if you have any other concerns about the program. I'll answer them for you.
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