A warm welcome in the Community space, @HMTatFLC.
Thank you for the short video you shared of the QuickBooks Workforce iPhone App not working. I appreciate your effort in resolving this by updating, uninstalling, and reinstalling the app. Using this is convenient to track your employees easily. Please know we aim to serve you best because you deserve to get what you paid for.
Since your employees are experiencing issues with the iPhone app and a specific one is automatically being clocked out immediately, you'll want to let them ensure the location services are enabled. You or the QuickBooks Time admin need to review if the location permission in the app is required because it affects the clock-in feature to work.
You also mentioned QuickBooks Time shows he clocked in but wasn't able to clock out, this is one of the reasons if your location is incorrect or missing. To start the troubleshooting, follow the steps below:
- Turn the device off and back on.
- Go to Settings, select Privacy & Security, then Location Services.
- Make sure Location Services is turned on.
- Turn it off and back on again to refresh.
- Find and select Workforce in the list, and set Allow Location Access to Always.
- Turn on Precise Location.
If you're still experiencing issues, proceed to Troubleshoot for your device section and select iOS or iPhone steps 3-4 on this article: Troubleshoot GPS for QuickBooks Workforce (formerly QuickBooks Time mobile app).
Furthermore, I recommend contacting our representatives if this doesn't resolve this matter. They can help sort this out and provide more resolutions according to your situation. I'll show you how:
- Go to the Help icon and choose Search.
- Click the Contact Us button and enter your concern.
- Press Continue.
Please note our operating hours so you can contact us timely. For other ways to reach us, refer to this article: QuickBooks Online Support.
To learn more about mending QuickBooks Workforce when running into issues using the app, open this guide: Troubleshoot QuickBooks Workforce (formerly QuickBooks Time mobile app).
Be assured that we'll help you with this matter. Let me know if you have any other concerns about the program. I'll answer them for you.
