Hi there, shaboh. Unexpected challenges with QuickBooks Online's billable time and invoicing processes can indeed disrupt your workflow. I'll share some insights to help you fix and ensure your concerns about billable time are addressed.
If billable time resets to a default category or service in QuickBooks, it may be due to a system glitch that causes the unexpected change. However, it is important to review your settings carefully and verify that the appropriate category or service is assigned to each billable timesheet entry.
With regards to the billable time that appears as $0 or the rate is not showing up in the invoice, it's important to understand how the billable rate is related to the Product or Service item on the timesheet. The rate specified in the Product or Service item will serve as the billable rate. If no Product or Service items are selected on the timesheet, the billable rate will be the billing rate specified in the Employee profile.
This means that assigning the appropriate Product or Service item to each timesheet entry is critical for accurate billing. By correctly setting up your product or service items and employee profiles, you can ensure that the billable rates are applied to your billable time entries for your recurring invoices.
For more information about entering and invoicing billable time, you can check out these articles below:
If you have any more questions or need further assistance, don't hesitate to reach out. I'm here to help you streamline your billing processes and make your experience with QuickBooks Online as smooth as possible. Have a great day!
